Donation FAQ’s
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Q. Is the HanneHowardFund associated or affiliated with any other organizations that are authorized to raise funds for or carry out its programs in Lenana?
A. No. Apart from Hannehowardfund /Lenana (the Kenyan registered, community based organization we established in 2007) there are no organizations (religious, community based or otherwise) that are authorized to raise funds in our name or who carry out our programs.
Q. Does the HanneHowardFund issue tax receipts?
A. Yes, the HowardHowardFund is a registered charity in Canada. You will receive a charitable tax receipt for income tax purposes on donations of $10 or more. Our charitable registration number is: 85558 1195 RR0001.
If you make your donation in person or by mail, you can expect to receive a hard copy of your receipt by post. If you make your donation online using CanadaHelps, you will be issued an e-receipt directly to your personal e-mail account.
Q. When can I expect my tax receipt?
A. You can expect your receipt for your one-time donation within four to six weeks from the date you send it in.
If you are making monthly donations through your bank account or credit card, your annual receipt will be sent in January for the previous tax year.
If you make your donation online through CanadaHelps, you will receive your tax receipt immediately in an automatic email.
Q. I donated several months ago. Why haven’t I received a receipt?
A. Please write an e-mail to Hanne Howard at hanne@hannehowardfund.org with as much information about your donation as possible. It’s possible we had an incorrect address for you so when you call or write, tell us your full name as it appeared on your donation, your address, when you made the donation and the amount. It is also helpful if we know how you made the donation: cheque, credit card, online, etc. Include a phone number or email address so we can get in touch with you if we need to.
If you made your donation through CanadaHelps, please contact donorcare@canadahelps.org for your receipt.
Q. I can’t find my receipt. Can I have another one?
A. We can send you a copy of your receipt. Be sure to give us your full name as it appeared on your donation, your address, the date you made the donation and the amount. Please include a phone number or email address so we can get in touch with you if we need to.
Q. Can you send my receipt to someone else?
A. The Income Tax Act obligates us to send receipts only to the person making the donation. This means that unless we receive signed documentation that a person gave you the money to forward to the HHF, we can only send a receipt to:
- the person or people whose names are on a pre-printed cheque
- the person whose name is on the credit card
Q: I’m making the donation in lieu of a gift. Can you send the receipt to that person?
A: The Income Tax Act does not allow this. We must issue the receipt to the person making the donation.
Q. I’m writing the cheque, but I want the receipt to go to my partner.
A. If your cheque is pre-printed with more than one name, we can send the receipt to anyone on the cheque. If your partner’s name is not on the cheque, you should check with the Canada Customs and Revenue Agency about sharing your tax credit with your partner when you file your income tax returns.
Q. I tried to make a donation online but I ran into problems. How do I get help or find out what happened to my donation?
A. If you encounter any problems with donating online, please e-mail Hanne Howard at hanne@hannehowardfund.org or you may contact CanadaHelps directly at donorcare@canadahelps.org.
Q. I want my donation to sponsor a particular child, how do I do this?
A. Just designate the “sponsor a child” fund in our CanadaHelps donation page and put the name of the child in the “Message to Charity” line. We will designate the money to helping the child of your choice.
Q. Does the Fund sell, rent or trade donor information (eg., mailing and email addresses) to other agencies?
A. At present, absolutely not and we do not intend to do so.
Q. I’m collecting pens, books, clothing for kids in Africa. How do I send them?
A. Shipping goods to Africa is expensive and difficult: it often costs more than the value of what you’re donating. For these reasons, we recommend that you donate money, and let the Fund do the purchasing of goods locally. These purchases support the local economy, and in particular, the livelihoods of grandmothers and single mothers who make a living by selling goods in the second hand market. However, we welcome your donation of used clothing, school supplies or books provided you undertake its shipping and cost.